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Customer Success Manager

Full Time
Hanoi
Closed

With ~200 employees, OpenCommerce Group is a leading technology organization that offers e-commerce products with offices in China, and Hanoi. We are fortunate to have a team that can target vast and vibrant markets, with the benefit of ten years in the eCommerce industry and over one million online sales sector customers around the world. most nations in the world, such as the United States and China. The aim of the OpenCommerce Group is to create a product ecosystem to facilitate and improve e-commerce in general, as well as cross-border commerce in particular, and to serve as a launching pad for entrepreneurs. Starts expands and performs in the online world. We're expanding rapidly, and we're searching for top talent to help us create a global Commerce Community. Join OpenCommerce Group to expand the scope of your work.

JOB DESCRIPTION

  • Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful
  • Work closely with your customers to develop expansion opportunities and through referrals
  • Help customers use our service efficiently and generate direct results on the performance of their business 
  • Consult customers reviews and optimize advertising to achieve more effective result 
  • Listen to customer feedback, understand market needs, then effectively work with Design, Product to improve product quality

REQUIREMENT

  • Bachelor’s degree in Business, Marketing, Communication or related field
  • Experience in advertising (Tiktok, Facebook, Google) is preferred 
  • Previous experience in customer-facing roles (internships, part-time or full-time) is a plus but not mandatory
  • Problem-solving mindset with the ability to handle customer concerns effectively
  • English written and verbal communication skills with a professional tone
  • Passionate about customer success and helping people
  • Strong communication skills to build trust and rapport with customers
  • Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
  • Organizational skills to manage multiple customers and task simultaneously
  • Eagerness to learn and grow in the field of customer success
  • Basic knowledge of MS Office or Google Workspace tools

 

BENEFITS

You'll find this place irresistibleEnjoy top-tier compensation, including:Compensation & Rewards
  • Competitive monthly NET salary, transparent and fully take-home
  • up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
Work Flexibility & Time Off
  • 24 remote working days per year, enabling a healthy work–life balance
  • 12 days of paid annual leave, in addition to public holidays
  • Flexible working hours, Monday to Friday – weekends are fully yours
Well-being & Employee Care
  • Annual health check-ups
  • Full social insurance coverage (BHXH) in compliance with Vietnamese labor regulations
  • Company-sponsored sports clubs to support both physical and mental well-being
  • Regular company trips and team bonding activities
Career Growth & Work Environment
  • Be part of a fast-growing global B2B SaaS organization
  • Clear and accelerated career development and promotion pathways
  • Collaborate with talented, diverse, and high-performing teams across regions
  • Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured
We are not just building products — we are building a workplace where people can grow, perform at their best, and create long-term impact.