With ~200 employees, OpenCommerce Group is a leading technology organization that offers e-commerce products with offices in China, and Hanoi. We are fortunate to have a team that can target vast and vibrant markets, with the benefit of ten years in the eCommerce industry and over one million online sales sector customers around the world. most nations in the world, such as the United States and China. The aim of the OpenCommerce Group is to create a product ecosystem to facilitate and improve e-commerce in general, as well as cross-border commerce in particular, and to serve as a launching pad for entrepreneurs. Starts expands and performs in the online world. We're expanding rapidly, and we're searching for top talent to help us create a global Commerce Community. Join OpenCommerce Group to expand the scope of your work.
JOB DESCRIPTION
- Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful
- Work closely with your customers to develop expansion opportunities and through referrals
- Help customers use our service efficiently and generate direct results on the performance of their business
- Consult customers reviews and optimize advertising to achieve more effective result
- Listen to customer feedback, understand market needs, then effectively work with Design, Product to improve product quality
REQUIREMENT
- Bachelor’s degree in Business, Marketing, Communication or related field
- Experience in advertising (Tiktok, Facebook, Google) is preferred
- Previous experience in customer-facing roles (internships, part-time or full-time) is a plus but not mandatory
- Problem-solving mindset with the ability to handle customer concerns effectively
- English written and verbal communication skills with a professional tone
- Passionate about customer success and helping people
- Strong communication skills to build trust and rapport with customers
- Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
- Organizational skills to manage multiple customers and task simultaneously
- Eagerness to learn and grow in the field of customer success
- Basic knowledge of MS Office or Google Workspace tools
BENEFITS
You'll find this place irresistible
Enjoy top-tier compensation, including:
- Monthly NET take-home pay that leaves you smiling
- 13th-month salary
- Performance bonuses that could boost your income up to 02 months' salary
- 24 remote working days per year
- 12 days of annual paid leave
- Flexible working time, from Monday to Friday; weekends are yours
- Company trips and team bonding activities
- Elevate your creativity and productivity in our modern workspace
- Especially:
- Shine like a rock star in our fast-growing global B2B SaaS squad
- Blaze a trail to success with our super-fast career track
- Collaborate with the brightest and coolest minds from across the globe
- Be yourself, knowing you're valued and groomed to be your absolute best.