With ~200 employees, OpenCommerce Group is a leading technology organization that offers e-commerce products with offices in China, and Hanoi. We are fortunate to have a team that can target vast and vibrant markets, with the benefit of ten years in the eCommerce industry and over one million online sales sector customers around the world. most nations in the world, such as the United States and China. The aim of the OpenCommerce Group is to create a product ecosystem to facilitate and improve e-commerce in general, as well as cross-border commerce in particular, and to serve as a launching pad for entrepreneurs. Starts expands and performs in the online world. We're expanding rapidly, and we're searching for top talent to help us create a global Commerce Community. Join OpenCommerce Group to expand the scope of your work.
JOB DESCRIPTION
Job Summary
As the Risk & Compliance Lead, you will oversee fraud management, risk control, and compliance operations. You will be responsible for defining risk appetites, building and optimizing risk models, ensuring trademark protection, and leading a team of specialists to mitigate (fraud/security/financial/compliance) risks on Platform Ecommerce.
Fraud Management & Risk Control
- Strategy & Control: Define, monitor, and independently challenge the fraud risk appetite and the effectiveness of preventive controls.
- Proactive Risk Mitigation: Actively identify early signs of fraud and platform security risks (including out-of-process risks) to promptly implement countermeasures.
- Risk Modeling: Utilize data-driven approaches to build, evaluate, and optimize rule-based models or risk scoring/behavioral models (leveraging Machine Learning, Python, SQL, or AI) - or understand comprehensive methodology, project owner to coordinate with cross team to build (DA, IT team).
- Data Analytics: Leverage data and analytical tools to detect fraud patterns and propose actionable preventive and corrective measures.
- Continuous Optimization: Establish a framework for quarterly/semi-annual audits to review the effectiveness of rule-based models, risk models, processes, and policies, driving continuous improvement proposals.
Compliance & Trademark Protection
- Infringement Management: Detect, investigate, and mitigate trademark and intellectual property (IP) infringement issues on E-commerce platforms.
- Cross-functional Enforcement: Work closely with cross-functional teams to resolve violations and strictly enforce compliance standards.
- Regulatory Research: Proactively research and update regulations and policies to enhance existing processes and mitigate risks related to copyright/trademark infringement.
Leadership & Cross-functional Projects
- Lead a small team (Fraud / Risk Specialists) and collaborate directly with cross-functional stakeholders.
- Manage related projects related to Fraud, Risk, or Compliance, especially when expanding into new products or markets.
- Act as an internal advisor on risk management and fraud prevention strategies.
REQUIREMENT
- Minimum 3 years of experience in Fraud Management / Risk / Compliance, preferably in E-commerce, Fintech, Payment, or Cross-border trade.
- Strong knowledge of fraud detection, KYC, payment risk, order review, and trademark/IP compliance on Ecommerce platform.
- Proficiency in data analysis (SQL, Python, Power BI) and fraud monitoring tools is a plus.
- Excellent problem-solving and decision-making skills in fast-paced, high-pressure settings.
- Excellent communication and cross-functional collaboration skills.
- Professional certifications (e.g. Fraud Risk Management, Certified Fraud Examiner (CFE), FRM, CFA, Cybersecurity) would be advantageous.
- Experience in risk management at e-commerce/platform companies (Shopee, Grab, Be, Shopify, GHTK, etc.) is a strong plus.
- Previous experience in team management is a plus.
- Proficiency in English (both verbal and written).
BENEFITS
- Competitive monthly NET salary, transparent and fully take-home
- up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
- 24 remote working days per year, enabling a healthy work–life balance
- 12 days of paid annual leave, in addition to public holidays
- Flexible working hours, Monday to Friday – weekends are fully yours
- Annual health check-ups
- Full social insurance coverage (BHXH) in compliance with Vietnamese labor regulations
- Company-sponsored sports clubs to support both physical and mental well-being
- Regular company trips and team bonding activities
- Be part of a fast-growing global B2B SaaS organization
- Clear and accelerated career development and promotion pathways
- Collaborate with talented, diverse, and high-performing teams across regions
- Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured