IT Support Specialist

With ~200 employees, OpenCommerce Group is a leading technology organization that offers e-commerce products with offices in China, and Hanoi. We are fortunate to have a team that can target vast and vibrant markets, with the benefit of ten years in the eCommerce industry and over one million online sales sector customers around the world. most nations in the world, such as the United States and China. The aim of the OpenCommerce Group is to create a product ecosystem to facilitate and improve e-commerce in general, as well as cross-border commerce in particular, and to serve as a launching pad for entrepreneurs. Starts expands and performs in the online world. We're expanding rapidly, and we're searching for top talent to help us create a global Commerce Community. Join OpenCommerce Group to expand the scope of your work.

KEY RESPONSIBILITIES

1. Internal Systems & Account Administration

• Manage and maintain internal accounts and systems, including Slack, Email, Opener Hub, Vault, and other shared platforms/accounts.
• Handle access control, email administration, account security, and user data management.
• Monitor and maintain the stability, availability, and security of internal IT systems.

2. IT Helpdesk & End-User Support

• Provide technical support for employees regarding:
  • Laptops/PCs, printers, and office equipment
  • Email, internet, and VPN connectivity
  • Internal software and productivity tools
  • Online meeting devices and conference room equipment
• Receive, troubleshoot, and track daily IT tickets/issues.
• Guide users on effectively using internal systems and tools.

3. IT Asset & Device Management

• Support and coordinate onboarding/offboarding processes, including device provisioning, access revocation, and IT asset collection.
• Manage the full lifecycle of IT assets, including setup, handover, inventory tracking, maintenance, and retrieval.
• Monitor the condition and usage of hardware/devices and propose replacements or upgrades when necessary.
• Maintain and update IT inventory records accurately and consistently.

4. Infrastructure & Basic Security Administration

• Ensure stable operations of office network infrastructure, Wi-Fi, and IT equipment.
• Support administration of basic infrastructure components, including:
  • Network, routers, firewalls, and VPN
  • Basic server/VM management
  • Backup and recovery systems
• Collaborate in implementing and maintaining IT security measures aligned with company standards.
• Assist in monitoring information security and resolving security-related incidents/issues.

5. Operations Coordination & Vendor Management

• Work closely with IT vendors, software providers, and infrastructure partners.
• Monitor service quality and coordinate issue resolution with external vendors.
• Support the implementation and operation of internal business tools such as HRM, CRM, and project management systems.

6. IT Process Improvement & Documentation

• Participate in building, standardizing, and improving internal IT operational processes.
• Establish and maintain processes related to:
  • Account management & access control
  • IT asset management
  • Backup, security, and incident handling
• Create and maintain user guides, SOPs, and IT operation checklists.
• Propose tools and solutions to improve operational efficiency, enhance security, and optimize internal user experience.

REQUIREMENTS

• Bachelor’s or Associate degree in Information Technology, Network Systems, or related fields.
• 3–5 years of experience in IT Support, System Administration, or IT Helpdesk roles.
• Hands-on experience managing Google Workspace or Microsoft 365 environments.
• Solid understanding of:
  • Network, Wi-Fi, VPN, Firewall, and Router administration
  • Windows and macOS environments
  • AD/LDAP and virtualization (VM) is a plus
• Basic knowledge of information security, access management, and data protection practices.
• Strong troubleshooting, user support, and communication skills.
• Proactive, responsible, and capable of working independently.

Nice to Have

• Knowledge or experience with ISMS / ISO 27001 standards.
• Previous experience working in technology, product, or software companies.
• Relevant certifications such as CCNA, MCSA, or equivalent are a plus.

BENEFITS

• Competitive monthly NET salary, transparent and fully take-home
• up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.

• 24 remote working days per year, enabling a healthy work–life balance
• 12 days of paid annual leave, in addition to public holidays
• Flexible working hours, Monday to Friday – weekends are fully yours

• Annual health check-ups
• Full social insurance coverage (BHXH) in compliance with Vietnamese labor regulations
• Company-sponsored sports clubs to support both physical and mental well-being
• Regular company trips and team bonding activities

• Be part of a fast-growing global B2B SaaS organization
• Clear and accelerated career development and promotion pathways
• Collaborate with talented, diverse, and high-performing teams across regions
• Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured