Risk Specialist

With ~200 employees, OpenCommerce Group is a leading technology organization that offers e-commerce products with offices in China, and Hanoi. We are fortunate to have a team that can target vast and vibrant markets, with the benefit of ten years in the eCommerce industry and over one million online sales sector customers around the world. most nations in the world, such as the United States and China. The aim of the OpenCommerce Group is to create a product ecosystem to facilitate and improve e-commerce in general, as well as cross-border commerce in particular, and to serve as a launching pad for entrepreneurs. Starts expands and performs in the online world. We're expanding rapidly, and we're searching for top talent to help us create a global Commerce Community. Join OpenCommerce Group to expand the scope of your work.

JOB DESCRIPTION

• Perform risk review and assessment from abnormal suspicious factors under the operating guidelines
• Analyze alerts and investigate fraudulent transactional activities in risk identification and migration for the respective businesses
• Monitor risks against limits and thresholds to resolve them within a set timeline to ensure that fraud loss does not exceed the plan
• Develop and implement operational risk policies, regulations, risk procedures, guidelines, and key risk indicators on risk management operations (e.g., Credit Risk, Fraud)
• Contact customers using the existing contact strategy for suspected fraud factors to verify/validate suspicious transactions via outbound calls/emails.
• Establish and implement technological solutions/systems/tools within the scope of risk management under the operational orientation of OpenCommerce Group’s products and services related to digital wallet transactions, international card payments
• Coordinate with other development teams to implement and fully comply with digital wallet and payment processing rules/regulations of the State Bank of Vietnam and the International Card Organization.
• Produce daily/weekly reports to management and respective reports to other relevant cross-teams.

REQUIREMENT

• At least 1-4 years of work experience and familiarity with Risk Management practices, including case investigation, fraud risk controls, regulatory requirements, and market practices.
• Good understanding of rules/regulations of the International Card Organization regarding digital payment of banks, digital wallets, and payment processing gateways.
• Fluent in English with strong communication skills (both written and verbal)
• Experience with data visualization tools like Power BI & have ability to use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Knowledge of coding for analytics and data manipulation, like SQL, and Python is a plus
• Ability to work independently and collaboratively to carry out action plans throughout the project.
• Good data analytical, problem-solving, decision-making, and communication skills 

BENEFITS

• Competitive monthly NET salary, transparent and fully take-home
• up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.

• 24 remote working days per year, enabling a healthy work–life balance
• 12 days of paid annual leave, in addition to public holidays
• Flexible working hours, Monday to Friday – weekends are fully yours

• Annual health check-ups
• Full social insurance coverage (BHXH) in compliance with Vietnamese labor regulations
• Company-sponsored sports clubs to support both physical and mental well-being
• Regular company trips and team bonding activities

• Be part of a fast-growing global B2B SaaS organization
• Clear and accelerated career development and promotion pathways
• Collaborate with talented, diverse, and high-performing teams across regions
• Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured